LAST UPDATED JANUARY 11, 2023
MISSION
With sustainable and ethical factories located domestically and throughout the world, we work tirelessly to conceptualize, sketch, and plan every piece we create from scratch.
Fast fashion is a pressing problem affecting the world in significant ways, and we are committed to inspiring others to do what they can to shift away from participating in that.
Our goal is to shed light on the waste that cheap mass-produced clothes generate while supporting cutters, sewers, and artists who earn a living wage. Because of your support, you are providing them with the means to support their families.
We are grateful for your support and thank you for partnering with us in our efforts to form a more sustainable and responsible fashion industry.
WHAT DOES “READY-TO-WEAR” MEAN?
- Pieces are cut and sewn from scratch.
- Pieces are produced, in inventory, and ready to be shipped.
- Ready-to-wear pieces are processed and shipped out within 5 business days after the order date.
WHAT DOES “MADE-TO-ORDER” MEAN?
- In an effort to be as environmentally friendly as possible and eliminate waste, many of our pieces are made-to-order.
- Pieces are cut and sewn from scratch.
- Production of pieces starts upon order placement.
- Please allow up to 20-45 business days for production and shipping, unless stated otherwise within the piece's description.
- Production status will be regularly updated on our Instagram pages @maisondellacorte and @joedellacorte under a highlight labeled “production.”
- Once shipped, the customer will be provided with a tracking number and tracking URL (Approx. delivery 2-7 days).
SIZING
- Please check the sizing chart of each piece for personal applicable size.
- If a size change is needed before the order is shipped, please contact us with the new size ASAP. We may be able to make this change happen if time and inventory allow.
- If there are any further questions about sizing, please email us at [email protected] or send us a direct message on Instagram @maisondellacorte.
SHIPPING POLICY
- BY PLACING AN ORDER, THE CUSTOMER AGREES TO THE TERMS AND PROCEDURES OF THIS FAQ PAGE AS WELL AS ON THE PRODUCT(S) PAGE(S) AND THE TERMS AND CONDITIONS PAGE.
- Production status will be regularly updated on our Instagram pages @maisondellacorte and @joedellacorte under a highlight labeled “production.”
- Once inventory is ready, we will package the pieces individually and each customer will receive an email notifying them that their order has been shipped (along with a tracking number and tracking URL).
- Ready-to-wear orders are processed and shipped within 5 business days and made-to-order pieces are shipped after 20-45 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment, we will make contact via email or phone.
- We are not responsible for issues with shipping carriers and we are not responsible for any damaged/missing packages.
- Orders can be insured up to $100 if the customer selects the applicable option during checkout. In this case, if the package does go missing, we will track it and contact the carrier. If it has not been delivered or something went wrong, then we will submit a claim to the carrier (see refund/return policy below).
- We will provide shipping insurance coverage up to $100 for all pieces priced over $100.
- Shipping insurance is a service that offers financial reimbursement if a package is lost, stolen, or damaged during the transit process.
- If an address change is needed before the order is shipped, please contact us with the new address ASAP. We may be able to make this change happen. No guarantees.
- We do not offer international shipping currently. We only offer to ship to the USA and Canada.
Shipping methods and period might be affected and changed due to festive seasons, pandemic circumstances, or other unforeseen circumstances.
Customers are to bear the consequences and fees incurred, if the parcel is undelivered due to any of the following situations:
- Wrong/insufficient address or phone number provided by the recipient
- The recipient is unreachable when the courier company tries to contact
- Refusal to sign for the package by the recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by the recipient
- Refusal to provide supporting documents for customs clearance by the recipient
- The package is stolen/missing due to the recipient's negligence and/or being unreachable while delivery
CUSTOMS, DUTIES, AND TAXES
- We are not responsible for any customs and taxes applied to orders. All fees imposed during or after shipping are the responsibility of the customer (customs, duties, tariffs, taxes, etc.).
DAMAGES AND ISSUES
- Please inspect pieces upon reception and contact us immediately at [email protected] if the piece is defective/damaged, or if the wrong piece has been delivered, so that we can evaluate the issue and make it right. We may be able to offer an exchange for the same piece. If the piece/size ordered is no longer in stock, we can offer and initiate the return process.
- Orders can be insured up to $100 if the customer selects the applicable option during checkout. In this case, if the package does go missing, we will track it and contact the carrier. If it has not been delivered or something went wrong, then we will submit a claim to the carrier (see refund/return policy below).
- We will provide shipping insurance coverage up to $100 for all pieces priced over $100.
- Shipping insurance is a service that offers financial reimbursement if a package is lost, stolen, or damaged during the transit process.
REFUND, RETURN, AND EXCHANGE POLICY
- All orders are final. We generally do not accept refunds, returns, or exchanges for any pieces, as many are made-to-order. As soon as made-to-order pieces are released, everything is put into production immediately.
- We do not accept returns or exchanges for orders outside the United States.
- Unfortunately, "on sale" pieces cannot be refunded or exchanged.
- There are no returns or exchanges unless the pieces are defective or if the wrong sizes/pieces are sent.
- WE ONLY ACCEPT RETURNS IF THE PIECE(S) ARE DEFECTIVE.
- We have a 7-day return/exchange policy, which means the customer has 7 days after receiving the piece(s) to request a return or exchange.
- To be eligible for a return, the piece(s) must be in the same condition that it was received in (unworn and unused with tags, and in its original packaging). The receipt or proof of purchase must also be provided.
- To start a return, contact us at [email protected]. If the return is accepted, we will send return instructions on how and where to send the package. Pieces sent back to us without first requesting a return will not be accepted.
- We will not be responsible for financing shipping costs on returned items, as shipping costs are non-refundable.
- Once the return is received and inspected, we will send an email to notify that we have received the returned pieces. We will also confirm the approval or rejection of a refund.
- If approved, then the refund will be processed, and a credit will automatically be applied to credit card or original method of payment. Please allow a few business days for it to be processed.
- We have a 7-day return/exchange policy, which means the customer has 7 days after receiving the piece(s) to request a return or exchange.
- WE ONLY ACCEPT EXCHANGES IF THE WRONG SIZES OR THE WRONG PIECES WERE SENT.
- We have a 7-day return/exchange policy, which means the customer has 7 days after receiving the piece(s) to request a return or exchange.
- To be eligible for an exchange, the piece(s) must be in the same condition that it was received in (unworn and unused with tags, and in its original packaging). The receipt or proof of purchase must also be provided.
- To start an exchange, contact us at [email protected]. If the return is accepted, we will send return instructions on how and where to send the package. Pieces sent back to us without first requesting a return will not be accepted.
- We will not be responsible for financing shipping costs on returned items, as shipping costs are non-refundable.
- We have a 7-day return/exchange policy, which means the customer has 7 days after receiving the piece(s) to request a return or exchange.
- WE ONLY ACCEPT REFUNDS (WITHOUT RETURN/EXCHANGE) IF A PACKAGE GOES MISSING (ORDER MUST BE INSURED TO SUBMIT A CLAIM).
- Orders can be insured up to $100 if the customer selects the applicable option during checkout. In this case, if the package does go missing, we will track it and contact the carrier. If it has not been delivered or something went wrong, then we will submit a claim to the carrier.
- We will provide shipping insurance coverage up to $100 for all pieces priced over $100.
- Shipping insurance is a service that offers financial reimbursement if a package is lost, stolen, or damaged during the transit process.
- The customer will be responsible for paying shipping costs for returned pieces. Shipping costs are non-refundable.
- If shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive the returned pieces.
- Feel free to contact us for any order or return questions at [email protected].
FREE PRODUCTS
- Free products which are offered for the purchase of another product are only available as long as the stock lasts. There is no claim right to free products.
FOR ADDITIONAL QUESTIONS THAT WERE NOT ANSWERED ON THIS FAQ, PLEASE CONTACT US AT [email protected].